BirdEye

OCTOBER 5, 2023

The purpose of brand perception is to understand how target consumers view and relate to a brand. Positive brand perception provides several benefits, such as creating brand advocates, providing a competitive advantage, allowing premium pricing , attracting good talent, etc. People have a lot of options.

Examples 63

Examples Measurement Brands How To 63

BirdEye

DECEMBER 5, 2023

Therefore, positive feedback on the internet, including customer testimonials and word-of-mouth endorsements, can significantly elevate a business’s profile and attract more customers. You must post regularly on social media platforms to keep people interested and show that you care about their thoughts and feedback.

Brands 63

Brands Management Social Media Analytics 63

BirdEye

FEBRUARY 12, 2024

Multi-location social media refers to managing and operating social media accounts for a brand that operates in multiple locations. This approach involves creating, posting, and managing content tailored to each location’s specific audience and cultural nuances while maintaining the overall brand’s voice and identity.

Social Media 58

Social Media Multi-Channel Tips Brands 58

Stella Connect

JANUARY 4, 2022

Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. But that doesn’t mean overlooking the agent as an individual in any way. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

DECEMBER 12, 2019

Company Culture & Customer Service Quotes. Keeping customers is about the experience, and the employees control the culture and temperature of the business. Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees. Michael LeBoeuf. Jeff Bezos.

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Here’s how to start laying that new cultural foundation, brick by brick.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ProProfs Chat

JUNE 22, 2018

There are thousands of books on what that means, so here’s just one concept: Strive to create a warm and friendly culture. Sometimes, when a good word goes viral, the company benefits in terms of increased brand value, more leads and boosted business. Engage them, ask for feedback. Claudette Harris2. Cecilia Hugony.

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Here’s how to start laying that new cultural foundation, brick by brick.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40