Sweaty Betty Smashes Customer Experience Goals with Sabio Group
CSM Magazine
MARCH 13, 2024
In addition, the integration of chatbots enabled 35% of support traffic to be swiftly managed through self-service, far beyond Sweaty Betty’s initial 10% target. Overall, the enhancements empowered customers to engage with the brand on their channel of choice – whether self-service, email, web or chat.
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