ShepHyken

FEBRUARY 20, 2024

It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This one will be familiar to you if you’ve been following my work. Connect with Shep on LinkedIn.

Metrics 153

Metrics Customer Service Measurement Customer Service Training 153

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser. Thank you, Dan!)

Customer Service 156

Customer Service Airlines Tips Customer Service Strategies 156

ShepHyken

JANUARY 3, 2024

TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Prior to the pandemic, convenience was an option. Today, it’s expected. This is a competitive differentiator.

Trends 95

Trends Customer Service Customer Service Training Customer Retention 95

CSM Magazine

OCTOBER 19, 2023

The ability to change plans, sometimes at the last minute, has become a crucial factor in booking decisions. Ease of booking, from user-friendly interfaces to quick response times, are an essential requirement of modern traveller needs. Security, particularly in terms of cancellations and refunds, has also moved up the priority list.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

MAY 16, 2022

Customers are complaining that service is worse than ever. The ACSI (American Customer Satisfaction Index) is at a low. Many companies are struggling to deliver customer service with fewer employees. How to Calculate: Customer Lifetime Value Formula (CLV) by ClientSuccess. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

JUNE 4, 2018

(CMSWire) While there isn’t a one-size-fits-all approach to developing an employee engagement plan, certain key initiatives can boost retention and improve work experiences — which also has a positive impact on customer satisfaction. My Comment: Happier employees mean happier customers. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Airlines CRM Social Media 76

CSM Magazine

MARCH 31, 2022

They can help customers with simple tasks, such as ordering food or checking account balances. They can respond to customer inquiries in real time, which can help improve customer satisfaction. They can collect data about customer interactions, which can be used to improve customer service strategies.

Industry 52

Industry Customer Service Contact Center Chatbots 52