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Interactions
APRIL 2, 2020
On our blog, we talk a lot about the benefits of Conversational AI and Intelligent Virtual Assistants. From better customer experience, to reduced operational costs, to improved agent experience, these technologies can transform your business in so many ways. What is Conversational AI and how does it work?
AWS Machine Learning
MARCH 25, 2024
It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. We recommend using TLS 1.2
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Interactions
SEPTEMBER 24, 2020
This blog is written courtesy of Interactions R&D team. In the early years of what came to be known as the field of Artificial Intelligence (AI), scientists and researchers attempted to model machines that were designed to mimic human behavior through an analysis of human sensory and reasoning systems.
Upstream Works
DECEMBER 20, 2022
Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. This represents another important difference from legacy technology – AI evolves much faster, so the benefits will accrue in less time. To illustrate, here are three examples.
Natalie Petouhof
JANUARY 11, 2017
Interoperable technology is not an evolutionarily stable strategy for most IoT manufacturers. Interoperability is the ability of different information technology systems and software applications to communicate, exchange data, and use the information that has been exchanged to do something. Is the Age of George Jetson here?
Natalie Petouhof
FEBRUARY 6, 2017
There is, unfortunately, technological fragmentation within the connected home ecosystem. What is a “scene?” Tweet Here are three main smart home contenders: Apple’s HomeKit. Amazon’s Echo, Tap and Dot and. Google’s Home. The main issues? Consumer confusion, which adoption follows. How does that work?
AWS Machine Learning
JULY 29, 2022
With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more. This includes contact centers such as Avaya, Cisco, Genesys, and others.
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