NICE inContact

OCTOBER 28, 2016

For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. amassed a large installed base of both large and small customers. amassed a large installed base of both large and small customers. Shift from reactive to proactive customer service.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

AWS Machine Learning

JANUARY 12, 2023

Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. This component lets the customer toggle between languages.

Omni-Channel 78

Omni-Channel Multi-Channel Resources Policies 78

SurveySensum

DECEMBER 22, 2023

Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Despite having to go through two channels and repeating my problem, I was assured that it would be resolved in 4-5 days. Despite my dissatisfaction, I gave the rating to avoid negatively affecting someone’s livelihood.

NPS 52

NPS Customer Centricity Survey Feedback 52

Avaya

JUNE 14, 2016

My first exposure to self-service IVR application development was back in the early 1990s. It’s still not perfect, and I find myself having to opt out and wait for a human agent more often than I care to. Mostly checking Facebook, responding to emails, and playing solitaire on my phone. That’s a lot of wasted time.

Innovation 40

Innovation Self Service Knowledge Base Contact Center 40

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? Do you feel like it’s good, but it really needs to get great year over year? My man right here’s got three, see.

Culture 12

Culture Employee Engagement Company Engagement 12