Customer Bliss
JULY 5, 2016
She is most proud of her role in improving the health insurer’s NPS scores in the double digits over the past 12 months and helping the organization pivot from a B2B to a B2C company. B2B organizations tend to be very ingrained around specific sets of processes, and those processes need to be a bit different for B2C.
InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers.
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Kustomer
JANUARY 11, 2022
With the growth of e-commerce, businesses can now sell in a global marketplace. In fact, more than two billion people bought online in 2020, with worldwide e-commerce sales exceeding $4.2 People want real-time support and answers. Customers who have access to live chat support spend around 60% more and are 2.8
Amity
SEPTEMBER 25, 2017
Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Ultimately, SaaS products should be designed to support themselves.
delighted
SEPTEMBER 8, 2021
Every interaction you take in customer service – whether you’re responding to Net Promoter Score (NPS) surveys or you’re on a customer call – you are not just representing your department, you are representing your company. He has managed customer success, inside sales, customer support/service, and quality assurance teams.
Wootric
DECEMBER 21, 2018
Through CXInsight’s proprietary sentiment analysis and feedback classification , our customers have imported over 300 data sets to analyze 2 million+ customer feedback comments spanning both B2B and B2C ecosystems. Insights from Wootric have given CX pros the support to gain cross-functional alignment behind improving the customer experience.
Amity
SEPTEMBER 25, 2017
Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Ultimately, SaaS products should be designed to support themselves.
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