How to get CX buy-in from decision makers to truly improve CX: Report surveying 150 CX professionals
Thematic
NOVEMBER 28, 2019
Over the course of Fall 2019, we surveyed 150 CX professionals. The survey itself was conducted by Thematic, in collaboration with the Customer Experience Professionals Association (CXPA), and publicized through our social media, CXPA and our friends & influencers in CX space, such as Annette Franz and Maurice FitzGerald.
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