Currency Alliance

JUNE 11, 2019

New entrants would face an uphill struggle, whereas the work needed for an established bank to organize greater collaboration among the customer-base and the merchant network to create value for everyone, is neither complicated nor expensive (unless your culture makes it so). Nor will they remain special in banking for very long.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Voice of customer maturity is quite low today in terms of ease, actionability, and strategic use.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Lumoa

APRIL 24, 2018

Steve Towers Customer Experience & BPM Visionary, Keynote Author, Board Advisor & Judge. Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? Of course you don't. blog linkedin twitter Why?

System 338

System Effort Score NPS Net Promoter Score 338

Magellan Solutions

FEBRUARY 24, 2022

And there are two types of lead generation : B2B and B2C. Whereas, B2C (Business to Customer) deals with getting the information of customers or consumers to make a sale. Every marketer has to deal with b2c lead generation and b2b lead generation at some point. . But is it advantageous all the time?

Social Media 40

Social Media B2B B2C Sales 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

FEBRUARY 27, 2019

It’s no secret that people (be they B2C or business buyers) expect a fast response to their questions and support requests. One of the best ways to offer that is through round-the-clock customer support. Keeping a pulse on customer satisfaction will also allow you to take immediate action in case of a sudden decrease.

Social Media 130

Social Media NPS Omni-Channel Effort Score 130

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers.

B2B 10

B2B Customer Journeys How To Net Promoter Score 10

Pointillist

MAY 23, 2018

Companies have traditionally looked to improve customer experience by focusing on particular touch points. This often leads to misleading results, as customers may rate an individual interaction highly yet be unhappy over the course of an entire journey. Customer Journey Orchestration: Accordant on Finding a Path to Purchase.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Qualtrics

FEBRUARY 26, 2019

On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to.

Analytics 37

Analytics Customer Experience B2C B2B 37