Experience Improvement 101: What You Need to Know About InMoment’s Mission & What People Are Saying About It
InMoment XI
DECEMBER 1, 2022
In other words, better results for the business and better experiences for their customers and employees. The key to taking an experience program beyond metrics is to move beyond monitoring customer feedback and stories and focus on the formation of actionable plans for changes informed by them. And one more thing.
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