GetFeedback
APRIL 17, 2019
In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient.
Playvox
MARCH 21, 2024
One fun way to provide recognition is via a gamification solution. Ensure whatever solution you choose lets you schedule for the many channels in your contact center so you have coverage when you most need it – across all of your channels. For more ideas on ways you can motivate your agents, check out this article.
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CSM Magazine
APRIL 15, 2021
Make your brand story part of the thought process – by helping agents to internalise your organisation’s brand story so it becomes second-nature when interacting with customers, whatever the channel. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.
NobelBiz
AUGUST 28, 2023
In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Embrace modern solutions that streamline operations and ensure smooth communication across channels. Now, let’s move on to the next villain on the list.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This adds gamification to the customer experience mix and it could very well make your app viral. Message bots to enable round-the-clock, multi-purpose customer service.
NobelBiz
FEBRUARY 22, 2023
This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Automated call distribution (ACD) systems that use multi-media skills-based call distribution and Skill Group assignments can enhance the client experience. Can remote work be managed?
CSM Magazine
FEBRUARY 17, 2021
When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. Today’s WEM solutions are optimised for effective employee engagement and staff planning.
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