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What our data is telling us about how retailers can reduce holiday return volume

Talkdesk

Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales. For brands with high-end items, consider a policy that implements a personal touchpoint from one of your customer care representatives shortly after the sale.

Retail 106
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Experiential retailing is the next big thing in activewear

Alida

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym.

Retail 100
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10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

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Go Debtless Once You Outsource Ecommerce Call Center Services

Magellan Solutions

The majority of the closed-down stores were of the apparel businesses. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. . Copywriting – Expect to generate exposure, leads, and sales. eCommerce Call Center Services We Provide: Loyalty programs. Customer Support.

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Next-Generation Loyalty Marketing (for experts)

Currency Alliance

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98
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Customer loyalty: A guide to building and measuring positive experiences 

delighted

Many times, they’ve developed an emotional relationship with your company (often thanks to a positive customer experience or customer loyalty program) so they’re motivated to maintain that feeling. And even when you do reach potential new customers, making a sale is not guaranteed. Happy customers will champion your brand.

Loyalty 88
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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

One notable example of this is their introduction of the program ‘Nike By You.’ ’ By actively gathering and analyzing customer feedback , Nike discovered that its customers desired the ability to design their own shoes or apparel. One notable example is their ‘ Charity Pot ’ program. Surprise and Delight!

Retail 40