Magellan Solutions

JUNE 27, 2019

The study stated that 98 percent of its indexed retailers have an omnichannel approach when it comes to contacting their customer care teams. Meaning, they already utilize a cross-channel strategy that provides customers with a seamless shopping experience. Interestingly enough, over half of that number have live chat options.

Apparel 40

Apparel Retail Omni-Channel Sales 40

Talkdesk

DECEMBER 18, 2020

Customers have developed different expectations for online shopping. . Provide a great post-purchase customer experience. This can include personalized email, proactive outreach or even surveys that provide an immediate feedback loop with insights into customer satisfaction (CSAT).

Retail 106

Retail Apparel Data Ecommerce 106

Magellan Solutions

JUNE 23, 2021

The majority of the closed-down stores were of the apparel businesses. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. . Customer care support. In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. The volume was outpacing the in-house support team’s ability to keep up, so for the first time in its history, the company took on an outsourcing partner and incorporated chat into its customer communications channel mix.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

Magellan Solutions

JUNE 13, 2020

This enables web visitors to have a conversation with beauty stylists, customer service, wedding stylists, and designers. Also, they offer 24/7 customer service to ensure customers won’t abandon a purchase due to an unavailable service. For online apparel stores like Nordstrom, live chat support comes in handy.

Company 52

Company Retail Ecommerce Apparel 52

Stella Connect

FEBRUARY 22, 2017

Most provide “recommended products” or “similar items,” but these don’t give customers the opportunity to narrow their choices based on specific criteria—thus increasing the likelihood customers will contact you for help. In stock—Customers care about product availability. Much to their dismay.).

Self Service 40

Self Service Ecommerce How To Policies 40

NetBase

AUGUST 5, 2019

Or maybe a change in brand perception, as it relates to customer care? For example, maybe you’re an edgy apparel company and connect with some amazing dancers. Do you want to see an uptick in people talking about your brand in x,y,z context? More purchases of a particular product or service? Be clear about how that looks.

Tips 55

Tips Effort Score Comparison Apparel 55