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Is the Future of Retail, Physical or Virtual?

C3Centricity

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Corporate reputation is being scrutinised and evaluated at each mention in the press or on social media. Am I being naive?

Retail 194
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. Corporate reputation is being scrutinised and evaluated at each mention in the press or on social media. Am I being naive?

Retail 177
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The History of Customer Service: Ticket Troubleshooting to Proactive and Personal

Kayako

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

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Brand Move Roundup – April 1, 2020

C Space

In addition to helping supply NHS workers with much-needed protective gear, Burberry is also funding research into a single-dose vaccine developed by the University of Oxford that is on course to begin human trials next month. In challenging times, we must pull together,” said Marco Gobbetti, Burberry CEO.

Brands 40
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15 best inspiring mission statement examples

BirdEye

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Apple’s ingenious product line embodies its commitment to introducing revolutionary solutions.

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Critical: Listening

C Space

I was in New York City attending a conference on “social media listening” when a shelter-in-place alert flashed across my phone. In that moment, social media was what I wanted to listen to. SVP of Product Innovation at C Space. Julie Wittes Schlack is SVP of Innovation and a founder of C Space.

Apparel 58
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Travel Sector: How to Build a Winning Loyalty Program

Currency Alliance

Revisiting the mix of partners is also timely because the technology needed to take advantage of broader collaborations is now widely available – digital payments, AI, social media, mobile, etc. – This of course, resonates with customers in a very compelling and memorable way. It makes it so much more achievable”.