Thematic

SEPTEMBER 12, 2021

doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. your customers are often telling you how they feel about specific features, customer service quality, user experience, and more. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. Leveraging these solutions enables you to aggregate, analyze and act on customer journey data to improve customer experiences and achieve business outcomes.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

SurveySparrow

MARCH 5, 2024

A study by Harvard Business School says that retailers who adopted analytics dashboards increased their revenue by an average of 13-20%. Banking, Financial Services and Insurance (BFSI): Highly competitive sectors such as banking and insurance should majorly focus on customer retention rather than customer acquisition.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

SurveySparrow

DECEMBER 18, 2023

HIPAA, short for the Health Insurance Portability and Accountability Act, is a vital piece of legislation enacted in 1996. Being HIPAA compliant means adhering to the rules and regulations set by the Health Insurance Portability and Accountability Act. If you’re here to pick the perfect tool, jump right ahead. What is HIPAA?

Tools 52

Tools Survey Data Healthcare 52

AWS Machine Learning

DECEMBER 1, 2022

These platforms help farmers make sense of their data by integrating information from multiple sources for use in visualization and analytics applications. Developing, testing, and improving ML computer vision models that detect clouds and atmospheric issues in satellite imagery presents challenges for builders of agronomic data platforms.

Data 74

Data Training Effort Score Analytics 74

SurveySensum

NOVEMBER 13, 2023

These features are Survey Templates: The tools you choose should come with different types of industry-specific survey templates that will enable you to save time and effort. User-friendliness: Make sure that the tool you choose is easy to use and implement and doesn’t require technical knowledge, at least in the beginning.

Tools 52

Tools Survey Customer Experience NPS 52

AWS Machine Learning

AUGUST 15, 2022

For customers who process millions of documents, this is a critical aspect for the end-user experience and a top digital transformation priority. In this series, we give an overview of the IDP pipeline to reduce the amount of time and effort it takes to ingest a document and get the key information into downstream systems.

Banking 74

Banking e-support Training Effort Score 74