Helen Dewdney
OCTOBER 8, 2018
As we enter the holiday season we know there will be the inevitable flight delays and fobbing off by airlines and tour operators. See Top 20 Tips for complaining effectively. Remember the BA and Ryanair debacles last year and in the case of Ryanair quite a lot this year too!? That was £200 for loss of enjoyment.
C3Centricity
AUGUST 17, 2020
Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. But only 1% of customers feel that vendors consistently meet their expectations.
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Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Solutions to Improve Negative NPS Score All is not lost, though.
C3Centricity
DECEMBER 3, 2018
Read on for some of the most useful tips I’ve seen on the topic of adopting a customer first strategy. A customer first strategy is not that difficult to implement. Just think customer first in everything you do! 74% of consumers have spent more due to good customer service (Source: Entechus.com).
ProProfs Chat
JULY 19, 2019
. <img src=”[link] width=”100%” height=”100%”> Jeff Bezos, the co-founder of Amazon, recognized the importance of customer experience in the digital age and summed it up in this timeless quote, he said, “If you make customers unhappy in the physical world, they might each tell 6 friends.
ViiBE Blog
APRIL 7, 2021
For a deeper look, this video explains how Japan Airlines implements omotenashi in its training and customer interactions. While there are countless tips on improving customer support, they ultimately revolve around identifying and solving customers’ needs. What these videos all have in common.
ViiBE Blog
APRIL 7, 2021
For a deeper look, this video explains how Japan Airlines implements omotenashi in its training and customer interactions. While there are countless tips on improving customer support, they ultimately revolve around identifying and solving customers’ needs. What these videos all have in common.
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