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Changing Passwords Sucks! 5 Tips To Make It Better

Kerry Bodine

Here are five tips for making sure your customers don’t pull their hair out when they change their passwords, each taken from my own real-life hair-pulling experiences: Make the “change password” link easy to find in the account section. I’m looking at you, United Airlines. And believe it or not, some sites don’t even have it at all!

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Why Spirit Airlines’ and Ryan Air’s Customer Experience is Better than Yours

Heart of the Customer

The post Why Spirit Airlines’ and Ryan Air’s Customer Experience is Better than Yours appeared first on Heart of the Customer. When a friend heard we were flying Ryan Air, she told me, “Uh oh. Pay attention to the experience you receive.” Interested, I did pay attention. And I realized that Ryan Air probably […].

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What Airlines Can Learn from the Theme Park Industry

Kitewheel

The customer experience for airlines is made even worse by the shrinking window for customers to reach their gate, frustration at people cutting in line, or a sense that there are not enough attendants at the front desk, gate, or any other location. For an airline, long or unwieldy lines also represent a business problem.

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Five Ways to Thank Customers — And How to Find Opportunities in Your Organization

Experience Investigators by 360Connext

I love this example from Southwest Airlines. — Southwest Airlines (@SouthwestAir) May 6, 2020. There’s currently a discussion among food delivery drivers asking for a way to thank customers for good tips. The drivers feel grateful for the tips and want to thank customers in return. pic.twitter.com/SUxGydABht.

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5 Top Customer Service Articles For the Week of December 21, 2020

ShepHyken

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Airline Customer Service Improved In 2020. Forbes) Airline customer service improved in 2020, rising to its highest level since 1994. My Comment: Did satisfaction ratings in the airline industry really go up?

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How to Reduce Customer Effort: Ten Easy Tips

CSM Magazine

In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have to put in. Customer portals are available for a variety of businesses, including airlines, banks, hotels, and car rental companies. Reducing customer effort is key to keeping your customers happy. Use a Customer Portal.

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Five Ways to Thank Customers — And How to Find Opportunities in Your Organization

Experience Investigators by 360Connext

I love this example from Southwest Airlines. — Southwest Airlines (@SouthwestAir) May 6, 2020. There’s currently a discussion among food delivery drivers asking for a way to thank customers for good tips. The drivers feel grateful for the tips and want to thank customers in return. pic.twitter.com/SUxGydABht.

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