{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link
Michelli Experience
APRIL 14, 2017
We were on our way to a wedding in Norway, with a layover in Hamburg, when the airline lost my husband’s luggage. For example, I may not have mentioned the particular emotive words and phrases in my NPS comment for that exceptional department store. The fact that I feel Joy is evident from my NPS score.
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