Airlines CRM Customer Relationship Management Management 
LoyaltyPlus
MAY 11, 2022
The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers.
LoyaltyPlus
APRIL 8, 2022
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LoyaltyPlus
SEPTEMBER 1, 2021
The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Continued lockdown restrictions are resulting in the closures of many airlines, hotels, restaurants, bed and breakfasts, and the list goes on. It is especially crucial for airlines and those in hospitality to create an emotional connection.
LoyaltyPlus
AUGUST 2, 2021
Due to the new realities’ airlines find themselves in it is critical to optimise your cargo business to take the leading revenue generating role from your passenger business. This is not just true for your airline but also all your competitors, you need a solution that will give you a cost-effective and sustainable business edge.
CSM Magazine
MARCH 31, 2022
This reduces the amount of time customers have to spend on the phone or online, and makes it easier for them to get the information they need. Customer portals are available for a variety of businesses, including airlines, banks, hotels, and car rental companies. Offer Customer Self-Service Options.
ShepHyken
JUNE 4, 2018
Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations.
West Monroe
JULY 6, 2022
If a customer wants to receive a text for a past-due bill, a phone call for available rebates, and an email for utility news, why shouldn’t they be able to do so? In crafting the strategy to go digital, it needs to be thoughtfully planned, where each step is mapped out with the customer in mind. should be reflected in it.
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