GetFeedback

JANUARY 12, 2020

Say you fly on Southwest Airlines and don’t care for their A/B/C boarding scheme with no assigned seats. Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. Some call it a “ cattle call.”

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

ProProfs Chat

FEBRUARY 22, 2019

So, focusing on making customer retention rate stay high can create a tremendous competitive advantage for a brand and lead them to growth. For example, United Airlines offers United MileagePlus , a popular airline rewards program. 5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

SurveySparrow

OCTOBER 13, 2023

Implementation of Changes Adaptive Changes: An airline could implement a simplified booking process on its website and app in response to customer complaints about booking complexities. Differentiate your business by addressing aspects that competitors might overlook, enhancing your competitive advantage.

Feedback 52

Feedback Examples Social Media e-support 52

Michel Falcon Experience

OCTOBER 23, 2014

Southwest Airlines taught me that you must first begin with your employee’s experience. In this module, I will give you hiring tips, interview templates, world class employee onboarding strategies, best practices on how to identify a “bad hire” and share the hiring secrets from admired companies.

Course 154

Course Training Competitive Advantage Customer Retention 154

Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Moore shared tips on how to generate money from customer feedback.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130