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9 Effective Tips for Customer Service on Social Media

Comm100

Here are nine tips on how to offer the most effective customer service on social media. These tips will keep you from wasting time and ensure that your customers are getting their questions answered in a timely manner. Jet Blue, the airline, has become quite adept at reacting to people’s tweets in a timely manner. Snafus happen.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

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Comprehensive Guide on How Surveys Increase ROI

SurveySparrow

Giant companies like Taco Bell, Microsoft, Apple, Southwest Airlines have achieved massive success because of online surveys. When you value your customer opinion, identify their problems, they feel connected to your brand. Tips for Successful Online Business Surveys.

ROI 45
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CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser

Ian Williams

And they said “product always comes first, customer buys product, that’s the way it works”, and I very nearly got, kind of, asked to leave, because my boss at the time was like “now, just calm down now”, it just didn’t connect, it didn’t work for me that. Christopher: Yeah. Ian: Oh really?