5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)
InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Tip #1: Seamless and Efficient Experiences Are a Must. Tip #2: Gen Z Is Unlikely to Complete a Traditional CX or EX Survey.
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