CSM Magazine

JANUARY 17, 2023

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. Looking ahead to 2023, here are five ways that payment technology will continue to underpin business success: 1.

Omni-Channel 52

Omni-Channel e-support Self Service Competitive Advantage 52

Magellan Solutions

MARCH 27, 2023

Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research. This enables progress and effective project management. #2)

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!

Retail 52

Retail Trends Self Service Customer Experience 52

ChurnZero

APRIL 7, 2023

And how can it support Customer Success professionals in their day-to-day jobs? billion by 2030, according to research from Acumen research and consulting. While we continue to integrate tools like Chat-GPT or DALL-E (an impressive image generation tool) at a rapid pace, it’s important we keep our humanity in mind.

e-support 52

e-support Entertainment Tools Customer Success 52

SurveySensum

NOVEMBER 3, 2023

Empathetic Support: Human agents are now freed from repetitive tasks, allowing them to focus on complex issues that require empathy and nuanced understanding. It’s a prime example of how technology can enhance our interactions, making customer service a place where your needs are met with efficiency and empathy.

Trends 52

Trends Self Service Customer Service Chatbots 52

West Monroe

JUNE 29, 2023

Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030. Embedding sustainability into procurement and supplier management practices.

Transportation 52

Transportation Travel e-support Trends 52

LiveChat

NOVEMBER 20, 2018

The technology is rapidly expanding and so are the number of devices. In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. You can place sensors on products to manage inventory levels automatically. The IoT and e-commerce. So what exactly is the IoT?

Customer Experience 78

Customer Experience e-support B2B Transportation 78