CSM Magazine

JANUARY 17, 2023

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. New, innovative ways to buy both online and in store, in particular digital wallets, have made life easier for customers to complete purchases.

Omni-Channel 52

Omni-Channel e-support Self Service Competitive Advantage 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Trends 52

Trends Self Service Customer Service Chatbots 52

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

Retail 52

Retail Trends Self Service Customer Experience 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Do you want to know more about the benefits of outsourcing and why businesses make it a part of their strategy? We will examine some general outsourcing statistics below.

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

ChurnZero

APRIL 7, 2023

And how can it support Customer Success professionals in their day-to-day jobs? billion by 2030, according to research from Acumen research and consulting. While we continue to integrate tools like Chat-GPT or DALL-E (an impressive image generation tool) at a rapid pace, it’s important we keep our humanity in mind.

e-support 52

e-support Entertainment Tools Customer Success 52

LiveChat

NOVEMBER 20, 2018

In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. Many brands and marketers are reconsidering their strategies because of it. By incorporating the IoT, it is possible to not just improve sales but even enhance customer experience. This can save customers a lot of trouble.

Customer Experience 78

Customer Experience e-support B2B Transportation 78

AWS Machine Learning

JANUARY 12, 2024

This allows AWS customers to access it as an API, which eliminates the need to manage the underlying infrastructure and ensures that sensitive information remains securely managed and protected. The endpoint also comes with multilingual support. The supporting notebook is available on GitHub.

Financial 115

Financial e-support System Analysis 115