TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. Negative customer service perception. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

Inbenta

OCTOBER 11, 2021

As with all customer experience solutions , your conversational user interface needs to be customer-centric. Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent. between now and 2028.

Chatbots 69

Chatbots Self Service How To Interaction 69

Magellan Solutions

AUGUST 15, 2022

BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. A B2C company conducts business directly with the consumer who will utilize the products in the end, as opposed to distributing them to an intermediary. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

Trends 40

Trends B2C Ecommerce Government 40

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. Information about customer preferences, common complaints, and frequently asked questions is incredibly valuable.

Interaction 52

Interaction Call Center Engagement Contact Center 52

C Space

OCTOBER 26, 2018

Consumer trust is already waning in the face of an ever-oblique political landscape, so what will happen in 10 years’ time? In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Just to name a few.

Advertising 66

Advertising Retail Study Consumers 66