Optimove

JUNE 30, 2022

Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing. Brands have known for ages that some customers are more valuable than others.

Marketing 52

Marketing Fashion Return on Investment ROI 52

NobelBiz

MAY 25, 2023

If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

Call Center 98

Call Center Software Data Contact Center 98

AWS Machine Learning

OCTOBER 26, 2022

In just 5 years, tens of thousands of customers have tapped Amazon SageMaker to create millions of models, train models with billions of parameters, and generate hundreds of billions of monthly predictions. AWS launched Amazon SageMaker to break down barriers to ML and democratize access to cutting-edge technology.

Innovation 97

Innovation Training Data Technology 97

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

SurveySparrow

NOVEMBER 9, 2020

billion by 2027. Each organization has to invest extra time to find the latest technology, hr tools, and software to help them run their duty smoothly. With SurveySparrow performance management software, your human resource team can evaluate the employee performance and generate custom reports for each of them.

Software 59

Software Tools Management Employee Engagement 59

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10