Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Comm100

NOVEMBER 15, 2022

The importance of customer service cannot be understated. A positive customer service experience makes 94% of consumers more likely to purchase. With a higher value placed on customer service comes higher expectations too. This is known as omnichannel customer engagement.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. trillion by 2025. Why Customer Service for Subscription-Based Business Is Crucial.

Customer Service 97

Customer Service Self Service e-support Automotive 97

Kustomer

JUNE 3, 2020

Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold standard. Treat Every Customer Touchpoint as a Potential Data Source. Download CCW Report.

Contact Center 52

Contact Center Self Service Data Omni-Channel 52

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. With a good product and exceptional customer service, businesses can make sure that customers stay longer.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to make that happen?

Retail 52

Retail Survey Tools Customer Experience 52