ShepHyken
FEBRUARY 25, 2024
4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better.
ShepHyken
JANUARY 21, 2024
My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Product quality is important – and so is the customer service and experience that goes along with it! Here are my top five picks from last week.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 25, 2024
However, the number of customers who are “harder” on employees seems to be increasing post-pandemic. It’s one thing to expect better service. In addition to the findings, there are also suggestions on how to manage the increased expectations. A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included.
ShepHyken
JANUARY 1, 2024
Whether it’s just a “troll” trying to cause a scene or it’s genuine feedback about a negative experience a customer had, these comments provide great opportunities for responding to your audience in a way that they will appreciate and be impressed by. Customers are expecting a better CX than in the past. My Comment: Happy New Year!
ShepHyken
FEBRUARY 18, 2024
by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. Shameless plug!)
ShepHyken
MARCH 4, 2024
The 2024 United States Consumer Trends Index Report uncovers several notable differences brands must consider. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.” Engaging your customers in between visits pays dividends. This article will get you thinking about how to do just that.
ShepHyken
FEBRUARY 12, 2024
Today’s version of personalization is referred to as hyper-personalization, and thanks to inexpensive AI-powered programs, you’re now able to understand individual customer’s preferences, needs, buying patterns, etc. Beyond Transactions: How to Build Lasting Client Partnerships by Lisa D. Connect with Shep on LinkedIn.
Expert insights. Personalized for you.
60 
Let's personalize your content