ShepHyken

FEBRUARY 19, 2023

So, it begs the question of how you’re setting up your business to shift with customer expectations? Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it. My favorite is number five, which is to “Take advantage of every customer touch point.”

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

FEBRUARY 25, 2024

This article adds to the credibility of that notion and shares ideas, stats, and strategies on how to create a CX that drives growth. This is great information for anyone who has a customer support department. Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

ShepHyken

JULY 3, 2023

100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. My Comment: Another one of my favorite topics is customer loyalty.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

JANUARY 23, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. It also includes some findings on why customers would leave your program. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

ShepHyken

MARCH 13, 2023

When it does, take a look at these six reasons your customers might leave, and how to “woo” them back. Omnichannel Customer Experience Redefined by Michelle Hawley (CMSWire) In today’s fast-paced world, customers expect quick and efficient service when reaching out to businesses. Follow on Twitter: @Hyken

Customer Service 13

Customer Service Contact Center Retail Omni-Channel 13

ShepHyken

MARCH 27, 2023

In the long term, this can challenge a company’s ability to compete and innovate. My Comment: A content marketing experience is part of the customer experience. While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Customer Service 22

Customer Service Customer Retention B2B Study 22

ShepHyken

APRIL 24, 2023

Each week, I read many customer service and customer experience articles from various resources. Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. It has also sparked anxiety.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13

ShepHyken

JUNE 19, 2023

If you aren’t using it to measure customer satisfaction, this article will get you started. How to Develop a Winning Customer Experience Strategy by Mahnoor Sheikh (Sprout Social) The customer experience (CX) is all about how your customers perceive their interactions with your brand.

Net Promoter Score 14

Net Promoter Score Customer Service NPS Customer Journeys 14

ShepHyken

OCTOBER 16, 2023

And with AI and digital experiences, how can we maintain customer love? Read this article to find out how to work “love” into your business strategy. Previously, brands would work on their ideas and develop a product or service that they believed would help customers. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Self Service Customer Centricity Culture 12

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 65

Customer Service Government Loyalty Customer Satisfaction 65