TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

AUGUST 29, 2022

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .

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Virtual Agent Self Service eBook Report 62

Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

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Virtual Agent Meeting Contact Center Chatbots 62

Talkdesk

FEBRUARY 13, 2020

Gartner’s Four Best Practices for Implementing Extreme Customer Self-Service. Who is helping your customers when they have questions and problems outside of business hours? AI-powered conversational assistants, or “virtual agents”, can quickly deliver the answers and outcomes over voice-enabled channels.

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Virtual Agent Self Service Customer Experience Contact Center 54

Speaker: Brian Morin & Helena Chen from SmartAction

Self-service is on the rise. More and more customers are looking to solve their own issues without human intervention. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Only 25% of the call is valued customer interaction.

Customer Service

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

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Trends Self Service Contact Center Omni-Channel 208

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. E.g. “Ask me for help with…”.

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Retail Customer Experience Chatbots Ecommerce 208