TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Magazine, Forbes, U.S. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I in 2022 and 5.4%

Customer Service 62

Customer Service Tips e-support B2C 62

CSM Magazine

FEBRUARY 22, 2022

In this article, we will reveal the nine top ways to keep your customers informed in 2022. Why should you keep your customer informed? Before we look at how to inform your customers, it is important to understand why you should do this. Increase sales opportunities. Retain more customers. Host webinars.

Social Media 52

Social Media Course Loyalty Communication 52

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. Sales and CS. To purchase your tickets for Gainsight Pulse 2022, click here.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

ShepHyken

NOVEMBER 29, 2021

Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. Here are my top five picks from last week.

Customer Service 85

Customer Service Chatbots Retail B2C 85

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Register Now.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

DECEMBER 7, 2022

This could be anything from new products and services to unique customer experiences. According to Gartner, Generative AI is one of the top 5 impactful technologies in 2022. Enhanced customer analytics. Generative AI offers incredible potential to enhance customer analytics capabilities. Improved customer retention.

Customer Experience 52

Customer Experience Customer Retention Trends Analysis 52