2022 Customer relationships eBook Resources 
Playvox
JANUARY 12, 2023
Remote and hybrid work are no longer hard-to-find benefits in customer support centers. In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote. A company cannot operate efficiently with too many or too few resources.
Team Support
FEBRUARY 18, 2022
If your B2B business is aiming to grow in 2022 (whose isn’t?) But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones? The stickier your B2B business is, the better.
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Team Support
FEBRUARY 18, 2022
If your B2B business is aiming to grow in 2022 (whose isn’t?) But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones? The stickier your B2B business is, the better.
ChurnZero
FEBRUARY 7, 2020
With a large majority of Customer Success roles (72%) in the Software & IT industry, this emerging discipline is powered by the surge of SaaS—a $143.7 Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President.
Playvox
JUNE 22, 2023
Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Develop and enhance your knowledge base and resources available to agents to help them better resolve customer questions and challenges. Why do metrics matter?
NobelBiz
FEBRUARY 22, 2023
Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions. As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. Many consumers and prospects want rapid, accurate replies.
BirdEye
APRIL 6, 2023
Freelance writers generate a wide range of content, from blog posts to ebooks and even ghostwriting speeches. Coaching If you have a background in human resources, workforce development, or career services, consider starting a career coach business. It had a market share value of over $12 billion in 2022. Virtual reality 2.
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