CCaaS Trends: The Evolution of Cloud Contact Centres
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Here, we will look at the trends that look set to shape the future of CCaaS in the coming years. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025.
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