Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022.
NobelBiz
DECEMBER 19, 2022
The results of Winter’s G2 reports – the world’s largest tech marketplace for peer-to-peer software reviews – are in. NobelBiz OMNI+ has been awarded the High Performer Badge , ranking #36 in the Contact Center Category. Needless to say, it is a great honor to be featured in a G2 report this year.
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Playvox
OCTOBER 18, 2022
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. How to Make Remote Work a Win-Win Situation.
Playvox
APRIL 21, 2023
An omnichannel customer support center connects customers’ interactions no matter where they take place. Zendesk reports that only one-third of contact centers are omnichannel, so there’s a real competitive advantage to offering your customers a more fluid experience.
NobelBiz
APRIL 18, 2023
. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets.
NobelBiz
FEBRUARY 21, 2022
This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software?
NobelBiz
NOVEMBER 16, 2021
Simple tools, such as happy/disgruntled emojis or a star rating system to click on in the end-of-call reports that agents fill out, can give some preliminary insights about their emotions. Being a leader in 2022 As a leader, the better your emotional intelligence, the better your relationships with others. But make no mistake.
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