Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! We love our hotel apps. They want it? They want it? So give it to them.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Blake Morgan

MARCH 13, 2023

Rosewood Hotel Group (Sonia Cheng, CEO) Over the last decade as CEO, Sonia Cheng has led an incredible transformation to modernize and expand Rosewood Hotel Group. Each Rosewood property reflects the local culture and history and covers every possible detail a customer could need.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Comm100

AUGUST 17, 2022

And here we are in 2022, and that’s exactly what’s been happening.”. Any thoughts as to competition, technology, our culture? And if it’s not, for whatever reason, the customer is struggling, has a problem, they need to be able to seamlessly connect to a live agent. Technology is great until it’s not.

Meeting 189

Meeting How To Airlines Virtual Agent 189

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. She has led several high-tech companies to build a customer-centric business culture. Ashna Patel.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

C Space

SEPTEMBER 30, 2020

Invitees, who must have their own Disney+ accounts, can join through those invitations to watch the program together simultaneously on web, mobile or on their connected TVs or smart TVs. The survey of almost 3,500 executives in 22 countries found cash flow, along with cost and liquidity management, among the highest priorities through 2022.

Brands 40

Brands Airlines Hotels Retail 40

Thematic

OCTOBER 4, 2022

They find things in common and truly connect. We cooked meals together, had our own space, ate at the same table,we never would have gotten that in a resort/hotel setting.” I loved getting to know each of you, whether it was to build connections or to deepen connections. I look forward to staying connected."

Company 62

Company Travel Groups Transportation 62

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45