Lumoa

JULY 17, 2023

It is no longer a competitive advantage but a necessity. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 102

Financial Multi-Channel Marketing Analysis 102

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work.

Banking 52

Banking Financial Trends Multi-Channel 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Business data abounds, but are you taking full advantage? 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Difficult-to-access data can’t easily be used for ongoing strategic analysis.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. © 2022 Uniphore. Learn More. Register Now.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SmartKarrot

JANUARY 21, 2022

We, at SmartKarrot, have learned that there is no bigger competitive advantage than providing first-class customer service. Speaking of this, let me take this opportunity to share with you some of the amazing customer service tips that will come in handy when you set out your wings in 2022. So, here we go. Read on to know.

Tips 10

Tips Customer Service Self Service Multi-Channel 10

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion in 2022, and is forecast to exceed 7.7 of the buyer’s journey on mobile in 2022. But why is it important?

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52