ViiBE Blog
JULY 22, 2022
If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline and keep track of your contacts. Your CRM system is a powerful tool that can help your business to manage its customer data more effectively. How do you get the most out of it?
Avaya
AUGUST 2, 2017
Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.
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Avaya
JUNE 9, 2017
” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Learning how to collaboratively build and deliver a compelling digital business case/roadmap with Avaya’s Customer IT and Business leaders. In the webinar.
CustomerSuccessBox
DECEMBER 9, 2021
2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is a tricky department because it does not yield instant ROI. Even we cannot believe it.
Gainsight
JUNE 11, 2021
ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer.
SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Customer Success can help B2B companies retain more profitable customers.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Phillip will lead the company’s efforts to evangelize customer voice to influence product roadmap and strategy. Customer Success Around the Web.
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