ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. A customer-centric strategy could be a great way to bring it back to basics. It is crucial to identify customer expectations and figure out how to exceed them to create a customer-centric business. ViiBE Blog.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

JULY 22, 2022

If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline and keep track of your contacts. Your CRM system is a powerful tool that can help your business to manage its customer data more effectively. How do you get the most out of it?

CRM 52

CRM Social Media Omni-Channel e-support 52

Call Experts

JULY 13, 2023

A Customer Journey Contact Center is not just a nice-to-have feature; it is crucial for businesses looking to retain clients and acquire new ones. According to Forbes, 84% of companies that focus on improving their customer journey see an increase in revenue. 91% of American consumers reported poor customer service in 2021.

Contact Center 52

Contact Center Customer Journeys Call Center Touchpoint 52

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Here’s a quick checklist to get you started.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Strativity

APRIL 27, 2023

This can only be done by owning the customer relationship. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. It’s time to take back your margin. McKinsey and Co. That’s not the case.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

This can only be done by owning the customer relationship. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. It’s time to take back your margin. McKinsey and Co. That’s not the case.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Phillip will lead the company’s efforts to evangelize customer voice to influence product roadmap and strategy. Customer Success Around the Web.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98