2020 Customer Service Customer Service Strategies e-support 
ShepHyken
DECEMBER 14, 2020
Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. CXM) The digital transformation of companies accelerated significantly in 2020. ” 8 Customer Experience Trends for 2021 by Steven Van Belleghem.
Kustomer
JUNE 8, 2021
The world is rapidly changing and that’s good news for businesses in the e-commerce space. This means it’s more crucial than ever to focus on the e-commerce customer service experience. retailers alone in Q2 of 2020 was 44% higher than the same period in 2019. What Is E-Commerce Customer Service?
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ShepHyken
JANUARY 8, 2021
H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. They were the cornerstone of the service industry, and in many ways they still are.
Kustomer
MAY 11, 2020
Kustomer recently surveyed over 150 customer service professionals to better understand how they are being impacted by the pandemic, how their business is adjusting as a result, and what customers are expecting during their greatest times of needs. 80% of CS organizations report the need to reach out to customers proactively.
Kustomer
OCTOBER 2, 2020
Optimal customer service is a must for companies that want a stellar reputation that keeps business flowing. In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important.
CSM Magazine
JANUARY 27, 2021
The current situation has highlighted the need for a robust and deliverable customer service strategy. One company that is leading the way with a strong customer-centric approach is Blindster , the nation’s leading custom-made window treatment retailer. An outstanding achievement in today’s uncertain world.
LiveChat
OCTOBER 16, 2018
In the competitive markets these days, if there is anything that determines your organization’s success or failure, then it is your customer service. The importance of customer satisfaction has increased enormously so much so that by the year 2020, it is expected to become the critical brand differentiator overtaking price and product.
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