ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Check out 2 mind-blowing stats about Customer Expectations!

Customer Success 59

Customer Success Conference Tips Metrics 59

Oracle

NOVEMBER 5, 2019

What retail innovations are on the horizon for 2020? To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. At Future Stores 2020, helping brands strike that balance is a major focus.

Retail 76

Retail Innovation Self Service Conference 76

Hello Customer

DECEMBER 1, 2020

But 2020 has pushed many organizations to increase their e-commerce efforts. So, in a time where customers expect to be serviced as well online as offline, what aspects of your online business should you invest in first? Spot quick wins to improve the online experience. Time is money. The result?

Online Experience 95

Online Experience Feedback Banking CRM 95

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Customer Contact Now Virtual Roundtable. Date : July 28, 2020. Date : August 20, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer.

Trends 54

Trends Customer Experience B2C B2B 54

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. This is why UX design is vital to satisfying our customers’ demands and needs. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177