9 Ways Millennials Have Transformed Contact Center Customer Experience
NICE inContact
DECEMBER 8, 2016
By 2020, the spending of Millennials— those aged from roughly 18-to-mid-30s— will rise to 1.4 Years before this generation’s full influence will be felt, however, millennial preferences have already changed how contact centers think about customer experience. Multi-Channel Experiences. trillion annually.
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