ShepHyken
JULY 22, 2019
My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal.
NICE inContact
AUGUST 13, 2019
It’s what today’s customers have come to expect: meeting them where they are, on the channel they want, on their timeline. Without a digital customer service strategy, your customer is on the receiving end of a busy signal, or a phone left off the hook. Is your contact center keeping up?
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ShepHyken
MAY 12, 2020
Proactive Customer Service in Times of Change. Building Resilience into Your Customer Service Strategy for Today… and Beyond. They discuss how digital technologies can support employees in delivering outbound, proactive customer service that truly delights. Shep Hyken interviews Jonathan Lerner.
Talkdesk
DECEMBER 30, 2019
With 2019 coming to an end, it is now time to check the rear-view mirror, reflect on the evolving realities throughout this year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.
Martin Hill-Wilson
JANUARY 29, 2016
Next time, I’ll share examples of what they are already up to and how customers are responding. Self Service. Customer Service. The post Got These On Your 2016-2019 Service Roadmap? If you want to know more about Brainfood's Strategy Services, please check them out here. Thanks for reading.
NICE inContact
AUGUST 13, 2019
It’s what today’s customers have come to expect: meeting them where they are, on the channel they want, on their timeline. Without a digital customer service strategy, your customer is on the receiving end of a busy signal, or a phone left off the hook. Is your contact center keeping up?
Lithium
JUNE 11, 2019
The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. They drive the demands for innovative digital customer experiences. First it was email, then Twitter and Facebook.
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