Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Customer Experience has never been so important.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Kustomer

AUGUST 12, 2022

Quick responses, personalization and empathy are must-haves for the NOW Customer , the consumer who sets their expectations for on-demand experiences on best-in-class companies like Amazon. The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

Kustomer

APRIL 28, 2021

Of those who report an increase in online shopping, a whopping 85% plan to continue shopping online more often in the future. Customers no longer see relationships with retailers as transactional — they see brands as an extension of their identity. The Online Retail Opportunity. The Need for Speed.

Retail 98

Retail Customer Service Chatbots Consumers 98

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The conversations in the fitness space are completely unusual,” said Marden.

Brands 52

Brands Travel Hotels Airlines 52

C Space

MAY 6, 2020

The Brand Move Roundup – May 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Airbnb bookings have risen in a number of European countries.

Brands 52

Brands Travel Government Consulting 52

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. Brands must stay on top of CX trends. AI re-imagines customer experiences and end-to-end customer journeys.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Hallmark Business Connections

MARCH 16, 2021

30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. With the increase in options that online shopping affords, we also saw brand loyalties tested. Create a seamless offline-to-online experience. Customers pick up the order at the store.

Marketing 98

Marketing Social Media Retail Insurance 98