2019 Analytics Competitive Advantage ROI 
Wootric CX Blog
DECEMBER 2, 2019
SAN FRANCISCO–December 3, 2019 — Wootric , the leading customer experience management software for the CX champion, announced that it has been named a Notable Vendor in the Gartner “Market Guide for Voice-of-the-Customer Applications” report. Wootric is headquartered in San Francisco. .
Pointillist
MAY 19, 2020
Pointillist surveyed over 1,050 CX, analytics, customer care and marketing professionals from a variety of industries across the world to discover what separates leaders from laggards. Over 50% of companies also have a role or team dedicated to journey management or journey analytics. “ Kerry Bodine CEO Bodine & Co.
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Hero Digital
APRIL 15, 2019
In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Anyone can go to web analytics, marketing automation, email, Salesforce, or a Tableau dashboard and read out the numbers.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Chattermill
JUNE 25, 2019
on 26 Jun 2019. These startups have since morphed into industry leaders by making customer experience a competitive advantage. Customer experience transcends across multiple departments, touches on numerous disciplines from analytics, research, support and product. None of this would be possible without analytics.
SurveySparrow
SEPTEMBER 8, 2021
In addition, their powerful, detail-oriented analytics have made it impossible for us to not include them on our list. It gives analytics that drives action. Their focus is on giving the right recognition to strengthen workplace culture, eventually driving better ROI. And here are a few more reasons why: Key Features.
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