Comm100

JUNE 15, 2022

This can be done more easily than you might think as organizations can build a chatbot using their existing knowledge base and support materials. By doing so, chatbots can resolve the most frequently asked questions that are simple yet repetitive and time-consuming – and do all this without any agent intervention.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Comm100

MARCH 16, 2022

Even back in 2018, the Office of Management and Budget in the US ordered all executive branch agencies to add CX into their ‘strategic decisions, culture, and design of services.’. Santa Fe County has been using Comm100 Live Chat since 2018. Many will do so to avoid notoriously frustrating IVR systems and long wait times on the phone.

Government 191

Government Customer Service Chatbots Effort Score 191

Solvvy

SEPTEMBER 17, 2018

In less than a minute, customers are able to get a response based on their specific issue, eliminating frustrating long wait times. Shinesty has a robust knowledge base built out so he wanted customers to be able to self-serve and receive immediate answers and resolutions.

Retail 54

Retail Tips Self Service Customer Satisfaction 54

Call Experts

OCTOBER 23, 2019

Build a knowledge base to support self-service solutions. As you begin to build more content to support your customers, these assets become your knowledge base (purchasing, implementation, retention, and more). Upkeep and optimization of your knowledge base are also crucial concerning customer lifecycle management.

Self Service 53

Self Service Customer Service Customer Journeys How To 53

Call Experts

JANUARY 15, 2020

Get a robust knowledge base. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Your customers, old and new, will experience exceptional service and shorter wait times.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

MAY 2, 2019

Does your contact center focus on an enhanced knowledge base, reduction in agent frustration, digital channel utilization, improved first contact resolution, and reduced customer efforts? 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Do you have the answers?

Contact Center 56

Contact Center Self Service Call Center Conference 56