2018 Knowledge Base Self Service Wait Times 
Call Experts
OCTOBER 23, 2019
Then you can craft a self-service experience, train your support team, and develop content. Build a knowledge base to support self-service solutions. As you begin to build more content to support your customers, these assets become your knowledge base (purchasing, implementation, retention, and more).
Eptica
DECEMBER 11, 2019
on average in 2018 to £3.89 Self-service is growing Consumers have more and more queries and want faster answers, particularly to routine requests. No surprise then that 87% of companies now offer some form of self-service, 62% of which is web self - service and 46% account specific.
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Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. This blog post is not about the top customer service trends to watch out for in 2018. Who is doing this right?
Comm100
MARCH 16, 2022
The United Kingdom’s Government Digital Services, the Canadian Digital Services, and Singapore’s Government Technology Agency are all examples of governments dedicating resources towards digital technologies that experience citizen experience, as well government employee experience. Search was given 73 out of 100, and content only 77.
Solvvy
SEPTEMBER 17, 2018
Instead of increasing the number of agents, King implemented the Solvvy conversational platform powered by artificial intelligence to provide fast and effortless self-service support to eager shoppers. In less than a minute, customers are able to get a response based on their specific issue, eliminating frustrating long wait times.
Call Experts
MAY 2, 2019
Improve digital and self-service support functions. Here are some high-level tips to consider when analyzing if contact center services are the right fit for your business: Does your contact center offer a connected technology solution? Does your contact center offer the ability to provide self-service tools to your business?
Comm100
FEBRUARY 20, 2018
Chatbots are like evolved self-service portals or advanced knowledge bases. Longer wait times equal a more expensive phone bill, meaning that cutting staff may actually end up costing more than it saves. And customers appreciate the self-service nature of Chatbots.
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