2018 Chatbots Knowledge Base Wait Times 
Comm100
JUNE 15, 2022
Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines.
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Comm100
MARCH 16, 2022
Even back in 2018, the Office of Management and Budget in the US ordered all executive branch agencies to add CX into their ‘strategic decisions, culture, and design of services.’. Santa Fe County has been using Comm100 Live Chat since 2018. However, chatbots in government are now changing this. . AI chatbots.
Call Experts
JANUARY 15, 2020
Also, these automations will power real-time messaging and reporting, voice assistants, chatbots, deep learning, predictive intelligence, and machine learning. Get a robust knowledge base. Use of voice assistants and chatbots to conduct HR service more naturally and effectively with real-time reporting.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
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