Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
Customer Bliss
APRIL 19, 2019
You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.
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ReviewTrackers
MAY 11, 2018
The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Satiated with choices, consumers are demanding innovation in ways that drive industry trends, menu offerings, and entire operations.
Avaya
NOVEMBER 7, 2018
In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. Organizations are realizing that just as they need to deliver digital experiences in the ways consumers demand, they must empower employees to innovate and disrupt. In 2010, the idea was comical.
C Space
AUGUST 5, 2018
July 10, 2018. For our Customer Inside report, we recently asked 135 client side practitioners, from insight, innovation and brand backgrounds to describe the advantages of having an online community. In a world that changes so rapidly, staying centered on our customers needs, wants and unarticulated desires guides us as we innovate.
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