Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ReviewTrackers

MAY 11, 2018

The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Satiated with choices, consumers are demanding innovation in ways that drive industry trends, menu offerings, and entire operations. Dining Experience.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

C Space

AUGUST 5, 2018

July 10, 2018. For our Customer Inside report, we recently asked 135 client side practitioners, from insight, innovation and brand backgrounds to describe the advantages of having an online community. In a world that changes so rapidly, staying centered on our customers needs, wants and unarticulated desires guides us as we innovate.

Retail 40

Retail Customer Centricity Study Travel 40