Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

West Monroe

FEBRUARY 23, 2022

What is the roadmap? That exercise is ultimately necessary and valuable. According to a Dragos and IBM Security X-Force report , ransomware attacks on industrial entities increased more than 500% since 2018, with manufacturing comprising nearly a third of ransomware attacks on industrial entities.

Leadership 52

Leadership Culture Training Technology 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.

Loyalty 59

Loyalty Trends Data Marketing 59

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. There is a reasonable investment kept aside as you do not want this to be an exercise on paper. This has to be Top – Down approach.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45