ShepHyken
JANUARY 29, 2018
Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.
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ShepHyken
NOVEMBER 19, 2018
About halfway into the article, there was a profound comment by Professor Fader: “We are not going to judge ourselves by the least happy customer, we are going to judge ourselves by the most valuable customers.”. Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Follow on Twitter: @Hyken.
ShepHyken
JULY 9, 2018
My Comment: This article comes from our friends in the UK and starts with the stat that £37 billion (pounds) is lost due to poor customer service. 6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. That’s almost $50 billion USD.) Start by reading this article. Follow on Twitter: @Hyken.
CSM Magazine
JUNE 28, 2021
The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand.
ShepHyken
MARCH 5, 2018
We can learn a lot from good and bad service. Most companies will find a few reminders in the ten tips the author shares with us. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. The Six Cs of Loyalty Program Marketing by Rick Boubelik.
ShepHyken
JUNE 4, 2018
Jay Robb reviews “Make Mom Proud” by Jeanne Bliss and shares eight great tips from the book. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.
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